Some service users and auditors unable to access their own tenant

Incident Report for Drata

Resolved

This incident has been resolved.

Posted May 29, 2026 - 07:27 PDT

Update

Fix is being tested.

Posted May 22, 2026 - 10:11 PDT

Update

We've identified an issue impacting some customers in which some users who have service user and auditor accounts are unable to access their own tenant. We are actively working on a fix.

Posted May 22, 2026 - 09:58 PDT

Investigating

We are currently investigating this issue.

Posted May 22, 2026 - 09:56 PDT